Have a question? Check to see if it's answered below!
1. Shipping and Local Pick Up
Our typical processing time for orders is 1-7 business days. We ship a few times a week but these times may vary due to busy seasons and product launches. We always strive to ship out orders as quickly as possible but please keep in mind that we are a small, family-operated business so small delays may happen. We ship via USPS Priority mail which typically takes 1-3 business days after it leaves us.
We offer flat rate shipping for larger orders and also offer a free local pickup option at checkout in Lewisville, TX for those in the Dallas, Fort Worth area.
2. Do you ship internationally?
Yes! We are adding new countries all the time so please reach out to us through our "Contact" link to inquire if we can get shipping set up to your country. We currently have shipping set up for the United States, Canada, Australia, London, and Norway.
3. "My container was accidentally dropped/damaged. Can you replace it?"
We are so sorry your product was damaged. It truly makes us sad! Unfortunately, if your product arrived in good condition and was later damaged, we are not able to replace your item.
4. Do you offer bulk discounts?
Yes, we do offer bulk discounts when purchasing a select quantity of a single item. However, bulk rate discounts do not apply when an item is already on sale. For pricing information, please email at email@example.com and include details on the product(s) and quantity you'd like to purchase.
5. Do you sell the container separately?
Because our products are designed and sold as a unit, we do not sell any parts of our product (the concrete container or lid) separately. However, you can purchase the question cards without the container on our website.
6. My tracking number shows DELIVERED, but I did not receive the package. What do I do?
Packages that are marked as delivered, but reported missing are your responsibility to track down. Please reach out to your local post office and provide them with your tracking number. We are not able to track it down from our end and do not issue refunds on lost packages. After you have contacted USPS and if they are still not able to track it down, please email us at firstname.lastname@example.org with your order number.
7. My product arrived damaged. What do I do?
Bummer! We are so sorry! Please email us at email@example.com and be sure to include your order number and photos of the damaged product as well as the shipping container.
Damaged or imperfect products must be unused and reported within 2 weeks of delivery to qualify for a replacement.
Damaged items from international orders will be refunded and not replaced.
Have another question? Email us at firstname.lastname@example.org