We offer returns or exchanges on products that are unused, clean, and undamaged. Returns must be initiated within 14 days of receiving your order. Products must be returned in full and questions cards unopened from original packaging. Refunds will be issued once the return has been received, examined, and approved for a return. Shipping charges are never eligible for refund.
***Larger orders (10+ products) are not eligible for returns.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
You can always contact us for any return question at firstname.lastname@example.org.
Concrete Conversations collects and retains information about you and your device when you visit or give us information through Concrete Conversations' website.
Personally identifiable information is data that can identify and individual, such as a name or an email address. It refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. We collect this kind of information from you to facilitate transactions that require knowing who the individual is.
Examples of times when we use personally identifiable information
There are a few areas on our web sites that can require personally identifiable information. An email address is required to subscribe to our email list.
· to remember your preferences and registration information
Web beacons are small pieces of code placed on web pages, videos, and in emails that can communicate information about your browser to our reporting tools. Beacons can be used, among other things, to count views of a web page or read an email.
In some cases, Internet cookies and web beacons may be used to give you useful information through third party vendors and advertisements, including Google and Facebook. At times, you may see an ad from Concrete Conversations on third party websites based on your web visit history to our website through these cookies.
Preferences and Opting Out
Other Information You May Want