Terms and Conditions

STORE POLICIES

Refund Policy

We offer returns or exchanges on products that are unused, clean, and undamaged. Returns must be initiated within 14 days of receiving your order. Products must be returned in full and questions cards unopened from original packaging. Refunds will be issued once the return has been received, examined, and approved for a return. Shipping charges are never eligible for refund.

***Larger orders (10+ products) are not eligible for returns.

To start a return, you can contact us at concreteconversationscc@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at concreteconversationscc@gmail.com.

PRIVACY POLICY

Concrete Conversations respects the privacy of its users (“user” or “you”) that use our website located at concrete-conversations.com, including other media forms, media channels, mobile website or mobile application related or connected thereto (collectively, the “Website”). The following Company privacy policy (“Privacy Policy”) is designed to inform you, as a user of the Website, about the types of information that Company may gather about or collect from you in connection with your use of the Website. It also is intended to explain the conditions under which Company uses and discloses that information, and your rights in relation to that information.

The Website is hosted in the United States of America and is subject to U.S. state and federal law. If you are accessing our Website from other jurisdictions, please be advised that you are transferring your personal information to us in the United States, and by using our Website, you consent to that transfer and use of your personal information in accordance with this Privacy Policy. You also agree to abide by the applicable laws of applicable states and U.S. federal law concerning your use of the Website and your agreements with us. Any persons accessing our Website from any jurisdiction with laws or regulations governing the use of the Internet, including personal data collection, use and disclosure, different from those of the jurisdictions mentioned above may only use the Website in a manner lawful in their jurisdiction. If your use of the Website would be unlawful in your jurisdiction, please do not use the Website.

BY USING OR ACCESSING THE WEBSITE, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

Information We Collect and Receive

Concrete Conversations collects and retains information about you and your device when you visit or give us information through Concrete Conversations' website.

Non-Personally Identifiable Information

When your computer or mobile device contacts our web servers, we collect usage information about how our visitors use and navigate the Concrete Conversations website. An anonymous profile is established based on your visit and information such as the frequency and length of your visit, browser type, referrer data identifying the web page visited prior or other method used to enter the site and subsequent to visiting our website and mobile applications.

· Location Information We track location information based on IP address.

· Device Information We record information about the device you use to access our services. Device information may include the type of device you use, the unique identifier of the device, or the network provider that you use.

Personally Identifiable Information

Personally identifiable information is data that can identify and individual, such as a name or an email address. It refers to information that can be used to distinguish or trace an individual’s identity, either alone or when combined with other personal or identifying information that is linked or linkable to a specific individual. We collect this kind of information from you to facilitate transactions that require knowing who the individual is.

Examples of times when we use personally identifiable information

There are a few areas on our web sites that can require personally identifiable information. An email address is required to subscribe to our email list.

Use of Cookies and Web Beacons

Our Services use online technologies such as cookies and web beacons. These technologies are use in a variety of ways.

Cookies

Cookies are text files that are placed in your device’s browser and are used to help recognize your browser across different web pages, websites, and browsing sessions. Cookies are stored on your device. We may use cookies together with other information to enhance and personalize your experience on our Services (or elsewhere online), including:

· to authenticate your identity when you use our services

· to remember your preferences and registration information

· to measure and research the effectiveness of our services, advertisements, and communications

· to customize the content and advertisements provided to you through our services.

Web Beacons

Web beacons are small pieces of code placed on web pages, videos, and in emails that can communicate information about your browser to our reporting tools. Beacons can be used, among other things, to count views of a web page or read an email.

How We Use Your Information

While Concrete Conversations uses third party vendors to communicate with you or analytics reporting, your information, including your email address, will not be sold, shared or disclosed with any third party outside of Concrete Conversations unless otherwise noted in a specific consent or other entry, or as necessary to provide communications from Concrete Conversations through third party vendors. Concrete Conversations employs strict security measures to safeguard online transactions, and personal information is stored in a secured database and always sent via an encrypted channel.

Advertising

In some cases, Internet cookies and web beacons may be used to give you useful information through third party vendors and advertisements, including Google and Facebook. At times, you may see an ad from Concrete Conversations on third party websites based on your web visit history to our website through these cookies.

Preferences and Opting Out

Users may opt-out of the use of their data for internet-based advertising.

You may opt out of a third party’s vendor use of cookies by visiting the Network Advertising Initiative opt-out page.

You may also opt out of Google’s use of cookies by visiting its Ads Settingspage.

Other Information You May Want

Concrete Conversations' Privacy Policy was updated effective 08/5/2021.

Contact us:

If you have questions about our privacy policy, please contact us.

concreteconversationscc@gmail.com